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Quality

Management System

 

Pursue Shared Goals

A Quality Management System is a set of connected processes in which motivated, empowered and trained resources communicate with each other in order to pursue common goals while continuously striving to assess and improve processes and services, the primary purpose being to meet and exceed customer expectations.

MT Rinaldi Traduzioni has obtained the ISO 9001:2015 Quality Certification for its provision of specialist translation and language services with the aim of putting customers first and satisfying their requirements in an efficient manner.

The certified process guarantees that all human resources, i.e. company employees, freelancers and suppliers, are involved and motivated to ensure continuous improvement and that they are suitably trained.

Furthermore, as MT Rinaldi Traduzioni wishes to further distinguish its commitment to providing high-quality translation services, it has obtained the UNI EN ISO 17100: 2015 Quality Certification for the provision of specialist translation services.

By complying with the standard, MT Rinaldi Traduzioni is able to guarantee:

a rigorous process of assessing and selecting translators to ensure high-level professional and personal skills
superior infrastructure systems to guarantee the security and confidentiality of information
that the planning, preparation, execution and management of the translation service complies with all of the requirements specified by the customer
a system of monitoring and evaluation which ensures the continuous improvement of the process and the service